Self Storage Belsize Park Terms and Conditions
These Terms and Conditions govern the provision of self storage and associated removal and transport services by Self Storage Belsize Park to you, the customer. By making a booking, placing goods into storage, or instructing us to arrange transport of your goods, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer, you or your means the person, firm or company who books or uses our services.
We, us or our means Self Storage Belsize Park, the provider of the storage facility and, where applicable, associated removal and transport services.
Unit means the storage unit or space allocated to you at our facility.
Services means the provision of self storage, access to the facility and any related services, including where relevant collection, delivery or removal assistance.
Goods means any items that you bring to the facility or place into the Unit, or that we handle in connection with the Services.
Scope of Services
We provide secure self storage space at our facility for domestic and business customers. We may also offer or arrange removal and transport services within an appropriate service area to assist in moving goods to and from the facility. All services are subject to availability and these Terms and Conditions.
We do not provide any service of valuation, insurance brokerage or professional packing advice unless expressly agreed in writing. You remain responsible for insuring your goods and assessing their suitability for storage or transport.
Booking Process
Bookings for storage and any associated removal services may be made in advance by completing our booking form or placing an order by other permitted means. All bookings are subject to acceptance by us. We reserve the right to refuse a booking for any lawful reason.
When you make a booking, you confirm that you are at least 18 years old and have the legal authority to enter into a contract with us. You must provide accurate and complete information, including your full name, correspondence address and any information requested regarding the goods and their collection or delivery location.
Your booking will be confirmed when we issue a written confirmation or provide confirmation by another durable medium. The confirmation will specify the storage unit size or space, any arranged removal or transport services, the applicable charges and the expected start date.
Where removal or transport services are requested, you must provide full details of access, parking restrictions, any special handling requirements and the approximate volume and nature of the goods. We may adjust the quoted charges if the information you provide is incomplete or inaccurate.
Commencement and Duration of Storage
The storage agreement begins on the date specified in the booking confirmation or on the date you first place goods into the Unit, whichever occurs first. The agreement continues on a rolling basis, usually month to month, unless otherwise agreed.
You may terminate the storage agreement by giving us not less than the period of written notice specified in your confirmation or, if no period is specified, not less than 14 days' written notice. We may terminate in accordance with the provisions on termination set out below.
Payments and Charges
Storage charges are payable in advance, typically on a monthly basis. Removal and transport charges are generally payable in advance or on completion of the service, as specified in your booking confirmation. We will notify you of all applicable fees before the agreement is concluded.
Accepted payment methods will be indicated at the time of booking and in your confirmation. You agree to keep your payment details up to date and to ensure that payments are made on or before the due date.
If payment is not received when due, we may charge interest on overdue sums at the statutory rate and apply reasonable administrative fees for reminders and collection activity. We may also suspend access to the Unit and withhold further services until all outstanding amounts are paid in full.
We may review and vary our charges from time to time. Any change in storage charges will be notified to you with reasonable notice, and will take effect at the start of the next billing period. If you do not agree to the change, you may terminate the agreement by giving notice in accordance with the termination provisions.
Cancellations and Amendments
You may cancel a storage or removal booking prior to the scheduled start date by providing written notice. Where you cancel within any applicable statutory cooling-off period for distance contracts, you will be entitled to a refund in accordance with applicable consumer protection law, subject to any permitted deductions for services already provided.
For cancellations of removal or transport services outside any statutory cooling-off period, we may charge a cancellation fee that reflects our reasonable costs and loss of opportunity. The amount of any cancellation fee will depend on the notice given and the type of service booked.
If you wish to amend your booking, such as by changing the date, unit size or scope of removal services, you must contact us as soon as possible. We will try to accommodate reasonable changes but cannot guarantee availability. Amendments may result in changes to the charges.
We reserve the right to cancel or reschedule a booking if we are unable to provide the services for reasons beyond our reasonable control, including but not limited to severe weather, transport disruption, equipment failure or safety concerns. In such cases, we will offer an alternative date or a refund of any pre-paid charges for services not provided.
Use of the Storage Unit
You may use the Unit solely for the storage of goods that you own or are duly authorised to store. You must not use the Unit for any unlawful purpose, habitation, business operation on site, or for storing prohibited or dangerous items.
You are responsible for locking the Unit and keeping it secure. You must not share access codes or keys with unauthorised persons. We may require identification from anyone seeking access, and we may refuse access if we are not satisfied of their authority.
You must keep the Unit clean and in good condition and must not cause damage to the facility, its equipment or any other unit. You must not install fixtures, make alterations or affix anything to the walls or structure of the Unit without our prior written consent.
Prohibited Goods and Waste Regulations
You must not store any of the following in the Unit or bring them onto the facility: illegal substances or items, firearms or weapons, explosives, flammable or combustible materials (other than small quantities of ordinary household products in suitable packaging), gas cylinders, toxic, chemical or biological agents, perishable items that may decay, live animals, plants requiring ongoing care, or any goods that emit fumes, odour or noise.
You must not store waste, rubbish or items intended only for disposal. All waste must be removed from the facility and disposed of in accordance with applicable waste regulations. You must not leave any goods or rubbish in common areas, car parks, loading bays or access routes.
Where we discover prohibited goods or waste that may pose a risk to safety or the environment, we may require you to remove them immediately. If you do not comply, we may arrange for removal, disposal or treatment of such items at your cost, acting in accordance with applicable law and regulation. We may also involve relevant authorities where appropriate.
You are responsible for ensuring that any goods classified as electrical or electronic equipment, hazardous material or controlled waste are stored, handled and, where applicable, disposed of in compliance with relevant legislation and guidance.
Access, Security and Facility Rules
Access to the facility and to your Unit will be available during the opening hours and on the terms notified to you from time to time. We may vary access hours for safety, maintenance or operational reasons, and will provide notice where reasonably practicable.
You must comply with all site rules and instructions, including parking arrangements, health and safety requirements, and directions given by our staff. You must not obstruct access routes or cause nuisance, noise, damage or disturbance to us, other customers or neighbouring properties.
We may operate security systems, including CCTV, access control and monitoring. These are provided for the general security of the facility and cannot guarantee the safety of individual goods. You agree that we may use these systems and retain recordings for security and legitimate business purposes.
Your Responsibilities and Insurance
You are solely responsible for the goods that you store or that are handled during removal and transport services. You must ensure that the goods are adequately packed, protected and suitable for storage and transport.
You are responsible for insuring your goods against loss, theft, damage or deterioration for their full replacement value. We strongly recommend that you arrange appropriate insurance cover from a reputable provider. We do not automatically provide insurance for your goods unless this is expressly agreed in writing as a separate arrangement.
You must inform us promptly of any damage to the Unit, the facility or other property caused by you, your agents or visitors. You are liable for the reasonable cost of repair or replacement for any such damage.
Our Liability
We will provide the services with reasonable care and skill. However, we do not assume custody, possession or control of your goods and do not accept liability for loss, theft or damage to goods stored in the Unit or handled during removal and transport services, except where such loss or damage is caused directly by our negligence or breach of contract.
Where we are liable for loss or damage to goods, our total liability shall be limited to the lower of the actual value of the goods lost or damaged and a reasonable maximum amount per incident, reflecting the nature of the charges and the risk. This limitation does not apply to liability that cannot lawfully be excluded or limited, such as liability for death or personal injury caused by our negligence or for fraud.
We are not liable for indirect or consequential losses, including any loss of profit, loss of business, loss of opportunity or loss of data, arising from or in connection with the services, even if we have been advised of the possibility of such losses.
We are not liable for loss or damage resulting from events beyond our reasonable control, such as natural disasters, fire, flood, severe weather, war, civil disturbance, industrial action, power failure, structural failure, acts of government or regulatory authority, or the actions of third parties.
Lien and Sale of Goods
We have a contractual and statutory lien over the goods stored in your Unit for all sums due and unpaid under the agreement, including storage charges, removal charges, interest and fees. If any sum remains unpaid for more than 30 days after the due date, we may deny you access to the Unit until all sums are paid.
If amounts remain unpaid after we have given you reasonable written notice, we may exercise our right of sale or disposal of the goods in accordance with applicable law. We may sell or otherwise dispose of some or all of the goods and apply the proceeds towards the outstanding sums, including reasonable costs of sale and disposal. Any remaining balance will be held for you.
Termination
Either party may terminate the storage agreement by giving the required period of notice as set out above. On termination, you must remove all goods from the Unit and leave it in a clean and tidy condition by the termination date.
We may terminate the agreement with immediate effect by written notice if you are in serious or persistent breach of these Terms and Conditions, including but not limited to non-payment, storage of prohibited items, unsafe conduct, or unlawful use of the facility, or if you become insolvent or subject to bankruptcy or similar proceedings.
If you do not remove your goods upon termination, or if we terminate for breach, we may treat the goods as abandoned and exercise our rights of lien and sale or disposal as described above, subject to any mandatory legal requirements.
Data Protection and Privacy
We will process personal data about you in accordance with applicable data protection law. This may include using your details for managing your account, processing payments, providing services, maintaining security and complying with legal obligations.
We may share your information with carefully selected service providers, such as payment processors or removal partners, where necessary for the performance of the contract. We will not sell your personal data to third parties.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy provided by law or under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
You may not assign, transfer or sub-licence your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another provider, subject to ensuring that your rights are not materially affected.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any previous understandings, agreements or representations, whether oral or written, relating to their subject matter.
